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returns

RETURNS

We will comply with the Sale and Supply of Goods Act 1994 and will always offer a refund or exchange on goods that are not of satisfactory quality, not fit for purpose, or where the nature of the goods has been mis-communicated. In such cases please ensure that goods are returned in as close to original condition as possible (with the liquid inside).


The shipment of returned goods is free of charge, were you to decide to use our carrier. In the case, instead, that you decide to use a different carrier, the shipment expenses for the goods returned will be your responsibility.


For any information about our customer-oriented policies please contact our Web Customer Care at info(at)lady-wine.com